Shipping and reurn

Australia

All deliveries within Australia are sent at a flat rate of $10 using Australia Post. Orders sent to Parcel Lockers, PO Boxes, and regional areas may experience delays. We recommend providing a physical address whenever possible to avoid potential service delays.

International

International deliveries are sent via Australia Post, with shipping costs calculated based on the order weight and destination country. The parcel carrier may vary depending on the country, and final delivery might be handled by a local postal service.

We currently ship to Australia, Canada, New Zealand, and the United States. For shipping to other countries, please contact us at info@harmonypottery.com.au.

Click and Collect

Customers have the option to collect their order from our studio. To select this option, choose 'Click and Collect' at checkout and email info@harmonypottery.com.au to arrange a pick-up time.

Terms

We aim to pack and ship items within two business days of receiving an order. If there are any potential delays, we will notify you promptly and work to resolve the issue as quickly as possible.

We do not include printed invoices in our deliveries. Invoices are emailed to customers once the order is fulfilled.

For some items on our website, you may not see photos of the exact physical item you will receive. Instead, you will see a concept photo and have the option to choose the size of the item and/or the fragrance of the candle. We will then select a piece from our available stock that matches your choice.

We strive to keep our online store updated. In the rare event that an item is purchased that is not in stock, we will inform you as soon as possible, providing options for either a refund or an estimated production time for the item.

Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not covered by Harmony Pottery.

Orders can be canceled and refunded before shipping, at the discretion of Harmony Pottery.

Returns

While we take great care in packaging, items can occasionally be damaged or lost in transit. Please inspect all packages upon delivery and notify us immediately if there appears to be any damage. If any items arrive damaged, please inform us within 3 days so we can rectify the situation promptly.

Our products are handmade, so some variation in finish and form is to be expected. If you receive an item that is faulty or not as described, please contact us within 3 days of receiving the item so we can arrange for a replacement or refund. For return details, please email info@harmonypottery.com.au.

Thank you for choosing Harmony Pottery! We appreciate your support and strive to provide the best possible service.